We offer a refund within 7 days of your purchase date and an exchange within 30 days of your purchase date (if applicable). If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a refund or return, your item must be unused and in the same condition as you received it. It must also be in the original packaging and the labels MUST NOT have been removed.
“ON SALE” or “CLEARENCE” products are not eligible for returns or refunds.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable).
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain period of days.
If you still haven’t received a refund, first check your bank account again.
Next, contact your credit card company, it may take some time for your refund to be officially released.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still haven’t received your refund, please contact us at Elsiintimate@gmail.com .
Only regular priced items can be refunded, unfortunately items on sale cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at Elsiintimate@gmail.com
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for the exchanged product to reach you may vary.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.